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Shipping policy

This policy applies to domestic (U.S.) orders. By purchasing from Dositive, you agree to the policies and procedures outlined below.


A. Shipping Costs

  • Free Shipping on all orders over $30.00.

  • Orders under $30.00 will be charged a flat $3.95 shipping fee.


B. Handling, Cut-Off & Transit Times

  • Orders are processed within 1 business days (Monday–Friday).

  • Orders placed after 1:00 PM EST will be processed the next business day.

  • Typical delivery time is 2–4 business days once shipped.


C. Delivery Method

We use the U.S. Postal Service (USPS) and other trusted carriers to deliver your products safely and on time.


D. Change of Address

If you need to update your shipping address, please contact us at hello@dositive.comwithin 24 hours of placing your order.


Once an order is in transit, we are unable to change the delivery address.


E. Order Cancellations

If you change your mind, cancellations are accepted any time before your order has been dispatched.
If your order has already shipped, please see our Refund Policy for return instructions.


F. Damaged Parcels

If your parcel arrives damaged:

  • If possible, reject the package from the courier and notify us immediately.

  • If the package was delivered while you were away, please contact our customer support with photos and details.

We will work quickly to resolve the issue and make it right.


📧 For any shipping-related questions, please contact us at hello@dositive.com

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