This policy applies to domestic (U.S.) orders. By purchasing from Dositive, you agree to the policies and procedures outlined below.
Free Shipping on all orders over $30.00.
Orders under $30.00 will be charged a flat $3.95 shipping fee.
Orders are processed within 1 business days (Monday–Friday).
Orders placed after 1:00 PM EST will be processed the next business day.
Typical delivery time is 2–4 business days once shipped.
We use the U.S. Postal Service (USPS) and other trusted carriers to deliver your products safely and on time.
If you need to update your shipping address, please contact us at hello@dositive.comwithin 24 hours of placing your order.
Once an order is in transit, we are unable to change the delivery address.
If you change your mind, cancellations are accepted any time before your order has been dispatched.
If your order has already shipped, please see our Refund Policy for return instructions.
If your parcel arrives damaged:
If possible, reject the package from the courier and notify us immediately.
If the package was delivered while you were away, please contact our customer support with photos and details.
We will work quickly to resolve the issue and make it right.
📧 For any shipping-related questions, please contact us at hello@dositive.com